How to be a good security guard

There are hundreds of security agents in Quebec. At XGuard Security alone, we have over 200 members in our field teams

The people hired must carve out a place for themselves within the companies they have joined. How can they distinguish themselves and how to be a good security guard?

Of course, security agents and officers must demonstrate exemplary professionalism and crisis management skills. Several qualities are necessary, but which ones make them stand out?

Unmatched agility and flexibility

All security positions require vigilance. In this field, it is important to remain alert at all times, even if a store customer comes in with a question. A considerable talent for multitasking is a winning quality in security.

To stand out from their colleagues, officers must have unparalleled observation skills. The agility of a security officer allows him or her to keep an eye on the surroundings at all times. With experience, they develop advanced analytical skills, adjusting to circumstances with ease.

Obviously, security agency personnel receive specialized training. Attempting to match each individual with a position appropriate to his or her application can also have a significant impact on job performance.

Some environments require constant movement, while others require the opposite. In addition, some environments require key knowledge of specific technologies. An agent who is versatile, adapting mentally and physically to the situations he or she encounters, will quickly be noticed.

Thoughtful and welcoming communication

In security, the difference between good communication and exceptional communication can have serious consequences. Not only do employees follow up with their team on a regular basis, both verbally and in writing, but their non-verbal language must also be well thought out. Indeed, tone of voice, smiles and body language can defuse a major crisis in no time.

When there is general panic, for example, a calm person communicating in a calm and clear manner is more likely to be heard. Choosing the right words for the person you are talking to can also resolve many conflicts without them escalating.

One thing is certain, security personnel who value interpersonal relationships at work by getting to know people with openness and respect stand out from the crowd. Greeting passers-by during a shift seems trivial. A few hours later, however, these brief moments can provide essential job information.

Balancing authority, politeness, sensitivity and camaraderie is an art in the security field. Those who juggle these approaches effectively are often very successful.

Unparalleled initiative

As in many fields, in security, going beyond the minimum required by the job description shows a passion for the job and a seriousness in the work. Through their autonomy, officers demonstrate their professionalism and the trust that can be placed in them.

Instructions must be learned and followed, but good reflexes, handling the unexpected and being a sharp team player are more difficult to teach. Security agencies appreciate attention to detail and suggestions for improvement. To stand out, you must be able to observe your environment, while taking initiatives to make it safer and more enjoyable.

The primary role of security employees is to protect people, property, buildings and premises. However, depending on the position, why not focus on customer service to stand out? After all, field agents are, in most cases, the face of the company that hires them.

Do you have the skills to work safely? Apply now!